Guest Confidentiality Policy
Effective Date: January 1, 2026 • Serenity Soothe Sanctuary Islamabad
1. Our Commitment to High Privacy
At Serenity Soothe Massage, guest discretion and physical privacy are paramount. We serve executive leaders, diplomats, and international travelers in Islamabad, maintaining absolute confidentiality for all bookings, personal preferences, and contact details.
2. Information We Collect
We only collect essential contact information required for appointment scheduling and safety:
- Full Name and Contact Phone / WhatsApp Number
- Appointment Preferences (Therapy type, target pressure, oil scent selection)
- Optional health or injury disclosures shared prior to your session
3. How Your Data Is Protected
Your contact details are encrypted and never sold, shared, or distributed to third-party advertisers. All WhatsApp reservation communications are handled strictly through our verified concierge desk.
4. Medical Sterilization & Hygiene Standards
We enforce strict hygiene protocols for every guest session. Suites undergo medical-grade UV light sterilization, linens are laundered at high therapeutic temperatures, and single-use guest amenities are provided.
5. Concierge Contact
If you have any questions regarding your data privacy or would like to request data removal, please contact our concierge:
Sector E-11, Luxury Wellness Enclave, Islamabad, Pakistan
Direct Phone: +92 301 0372333
Email: concierge@serenitysoothemassage.com